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On Demand CRM/Marketing

Enhance your Customer Relationships, and
Become More Competitive

Better Customer Relationship Management

In a fiercely competitive market, marketing and sales depend on effective communication with customers and prospects. Customer Relationship Management (CRM) application integrates customer information in one database so that sales, customer service, management, and, customers themselves can access information. CRM can help sales and marketing people view customer purchase history; help service representatives respond more quickly to customer needs; and help management track the best customers in terms of sales and service.

Proven Sales Results with On Demand CRM

Sales force automation: Make sales reps more productive, managers more effective, and executives better equipped to make quick, informed decisions with Sales On Demand solution. Sales reps spend more time selling and less time on administration.

Marketing: By using business application for marketing, you can increase your market reach and the quality of your sales leads, compressing the sales cycle and improving cash flows. Deliver the right message to the right target at the right time to increase the number and quality of leads with Marketing On Demand solution.

Service: Maximize the value of each customer by keeping profitable customers loyal, decreasing service costs through efficiency, and increasing service revenue Service On Demand solution.

ITQwest Leverages to Deliver Results On Demand

ITQwest is a Solution Provider, providing the knowledge and experience to deliver On Demand solutions and professional services tailored to your business needs.

ITQwest provides the following professional services for deployment: CRM Solutions

Sales Force Automation: Sales force automation ( SFA ) application gives businesses the upper hand with their sales data. Comprehensive and easy to customize, Salesforce empowers companies to manage people and processes more effectively, so reps can close more deals. With Salesforce, reps spend more time selling and less time on administration.

Marketing Automation: Marketing automation provides integrated sales and marketing. Closed-loop marketing automation application, Salesforce Marketing, empowers you to manage multi-channel campaigns and provide up-to-date messaging to sales. Lead hand-off is automated to ensure that no opportunity is missed. Real-time analytics and reporting give marketers the tools to evaluate results and adjust campaigns to maximize them.

Internet Marketing: Salesforce for Google AdWords adds search engine marketing to the suite of On Demand business services, making it possible for companies to create, manage, and measure search engine marketing campaigns directly from within Salesforce. With Salesforce for Google AdWords, marketers can enjoy complete visibility and control over their search engine marketing investments—all the way from keyword selection to closed deal.

Partner Relationship Management: Salesforce PRM, On Demand solution for managing your indirect sales channels, is seamlessly integrated with Salesforce SFA to deliver unparalleled visibility to your company's entire sales pipeline for direct and indirect channels. Salesforce PRM makes it easy for partners to access leads, collaborate on deals, and locate all the information they need in order to be successful.

Sales and Marketing Analytics: To get real value from your data, you need a comprehensive, real-time view of your business. On Demand customer relationship management ( CRM ) application empowers users throughout your business to create and access marketing, sales, and service information without the need for IT. You can use dashboards or reports to instantly analyze and report on your On Demand CRM data.

Customer Service and Support: Salesforce Service & Support helps you manage the complete lifecycle of customer service, from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support. With an integrated service and sales application, anyone can easily access all relevant customer information to provide the highest level of service.